Why isn’t my payment processing?
To ensure security, our system requires a complete match between your card and billing information. If there is no match, the transaction will be declined. For a smoother experience, use Google Chrome or Safari as our website is optimized for these browsers. If you encounter a payment error, please try contacting your credit card company first. If the issue persists, send a screenshot of the error message to our Customer Experience team for assistance.

My payment was declined when you guys processed my order.
We don't hold merchandise for declined payments. Please ensure sufficient funds to avoid order cancellation. Our process is first come, first served.KLARNA

What is Klarna?
Klarna is a service that lets you split your purchase into 4 installments, allowing you to pay later.

How does Klarna work?
Klarna will charge your card every 2 weeks until 4 interest-free installments are complete. For further information click here.

My order was canceled when will I receive my refund?
Refunds may take 1 to 7 business days to appear in your bank account, depending on your financial institution. If you don't see the refund within this timeframe, please contact Klarna directly.