Privacy Policy

Introduction
This Privacy Policy describes how www.tictocla.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Information
If you have any questions, need more information about our privacy practices, or would like to make a complaint, please contact us by email at info@tictocla.com or by mail at:

TICTOC LA
673 E. 23rd St., Los Angeles, CA 90011, United States

Collecting Personal Information
When you visit the Site, we collect certain information about your device, interactions with the Site, and details necessary to process your purchases. We may also collect additional information when you contact us for customer support. Personal Information refers to any data that can identify an individual.

Device Information
We collect information about your device to ensure the Site loads properly and to analyze usage for optimization. This data is gathered automatically using cookies, log files, web beacons, tags, or pixels. The collected information includes:

  • Web browser version
  • IP address
  • Time zone
  • Cookie information
  • Sites or products viewed
  • Search terms and interactions with the Site

Order Information
We collect order details to fulfill purchases, process payments, arrange shipping, send invoices, and confirm orders. Additionally, we use this information to detect potential fraud and provide updates about our products or services in line with your preferences. The collected information includes:

  • Name
  • Billing and shipping address
  • Payment details
  • Email address
  • Phone number

Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that we believe may be relevant to you. For example, we use Google Analytics to understand customer interactions with our Site. You can learn more about how Google handles your data here and opt out of Google Analytics tracking here.

For more details on how targeted advertising works, visit the Network Advertising Initiative’s educational page.

Opt-Out Options
To opt out of targeted advertising, you can adjust settings via these links:

Alternatively, you can opt out of several advertising services through the Digital Advertising Alliance’s opt-out portal.

Data Retention
When you place an order through the Site, we retain your Personal Information for our records unless you request its deletion. To learn more about your right to erasure, refer to the "Your Rights" section below.

Automated Decision-Making
If you are a resident of the European Economic Area (EEA), you have the right to object to automated decision-making that affects you. However, we DO NOT engage in fully automated decision-making with legal or significant impacts on customers.

We only use automated decision-making for:

  • Temporary blacklisting of IP addresses linked to multiple failed transactions (blacklisted for a few hours).
  • Temporary blacklisting of credit cards associated with blacklisted IPs (blacklisted for a few days).

Your Rights
General Data Protection Regulation (GDPR)
If you are a resident of the EEA, you have the right to:

  • Access the Personal Information we hold about you.
  • Request corrections, updates, or deletion of your Personal Information.
  • Transfer your Personal Information to a new service.

Your Personal Information is initially processed in Ireland and then transferred outside of Europe, including to Canada and the United States, for storage and further processing. To exercise your rights, contact us using the details above.

California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to:

  • Access the Personal Information we hold about you (Right to Know).
  • Request correction, updates, or deletion of your Personal Information.

If you wish to exercise these rights or designate an authorized agent to act on your behalf, please contact us using the details above.

Cookies
A cookie is a small file downloaded to your device when visiting our Site. We use different types of cookies, including functional, performance, advertising, and social media cookies. These enhance your browsing experience by remembering login details, location preferences, and past interactions.

Cookies help us analyze visitor behavior, identify new or returning users, and improve the Site’s functionality. If you prefer, you can manage or disable cookies through your browser settings.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational adjustments. Updates will be posted on this page, and we encourage you to review this policy regularly.

Complaints
If you wish to make a complaint, please contact us via email or mail using the details provided in the Contact section above.

If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority. You can also contact our supervisory authority at info@tictocla.com.

Last updated: November 1, 2023